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How it works

You work the job. Here's how we work the line.

Here's exactly what happens.

You answer the calls you can. We answer the ones you can't, for your business. The job stays yours.

The process

Three steps. We do the heavy lifting.

Step01

We set you up. Done for you.

We build your playbook, the questions you'd ask and the rules you set, and connect it to your scheduling, Housecall Pro, Jobber, whatever you run. Together we decide what's an emergency, what waits until morning, and what gets you out of bed. While we're in there, we set up the rest: your website, your app, your Google listing and local maps, your automatic review requests. Short setup, almost all of it on our end. You keep working. By the time we are done, the whole front of your business is handled, the phone, the website, the app, and how you get found, not just the call.

Step02

It answers the calls you cannot get to.

On a job, up in an attic, or finally asleep, it picks up in seconds, before the caller's patience runs out. It asks what you'd ask, sorts the emergency from the routine, pushes the dangerous ones to the front, and books the job straight onto your schedule. No voicemail. No callback to the next number on the list.

Step03

You get a record of every call it catches.

A text hits your phone before you've put the wrench down: the name, the address, the problem. And every call it catches stays on the record, so you can see exactly what you'd have lost to voicemail, and what you kept instead. No more wondering who called while your hands were full.

The moment the phone rings

Six things happen in the time it takes you to look up.

// incoming callWorking
>Answers.in seconds, before they hang up
>Talks like your shop.your name, your tone
>Triages.emergency or routine, it knows
>Books.onto your schedule, by your rules
>Texts you.name, address, problem
>Logs it.every call caught, on the record
TATotal Apptitudetext message
New job booked. No heat, Folsom. Marked emergency, first morning slot. Caller's name, number, and address attached.
11:42 PM

Example, the text you get before you put the wrench down.

Example of the agent working a call. Not a recording of a real customer.

Why this works

You're not missing calls because you're disorganized. You're missing them because you can't be on the job and on the phone at the same time. Nobody can.

The gap

About 8 in 10 callers won't leave a voicemail. They hang up and dial the next number on the list.

The fix

This closes the gap. Answered, booked, and the caller stays yours.

The terms

Live in days, not months. And the 30-day Capture Guarantee: if it doesn't catch the calls, you pay nothing.

The 8 in 10 figure is an industry average for home-service calls, not a Total Apptitude result.

You work the job. We'll work the line.

Ready to stop losing the calls you can't get to?

Talk to a real person. Not a demo, a conversation about the money you're losing to voicemail.

30-day Capture Guarantee. If it doesn't catch the calls, you pay nothing.